Delivery Info


Please be aware due to increased demand during the COVID19 pandemic, delivery may take longer than usual. 

Delivery Schedule

All orders received (excluding weekends and bank holidays) will usually be despatched to you within two working days anywhere in the UK. Orders for large quantities may take up to seven working days. Orders are sent using the Post Office 1st Class Service and for heavier orders Parcelforce.

UK Standard Post & Packaging is £3.95 per order; for orders over £30.00 standard UK Post & Packaging is free.

Free Delivery

Free Delivery for orders over £30 only applies to UK orders. Orders above £30 from outside of the UK will still be subject to our overseas delivery charges.

Next day delivery

Currently unavailable due to COVID19.

Special Delivery is used for next working day delivery - Monday to Friday & requires signature for a charge of £6.75. For large bulk orders over or for Saturday delivery please contact us on 01565 654920.

We can only guarantee next day delivery for orders received before 1pm.

Availability

If stock is unavailable at the time of ordering, we will advise that there is a delay in processing your order or to arrange a refund. Please provide relevant contact details.

If you have any questions regarding delivery times, or to check that an item is in stock, you can call our customer service team on 01565 654920 or email qvmarketing@kci1.com

European deliveries outside the UK

European (Outside the UK) delivery charges are worked out based on weight, these prices are subject to change and will be made apparent at the time of checkout. Please note free delivery promotions are not available on deliveries outside the UK. Please allow for up to 15 days.

Rest of the World

Due to QV being available locally in other markets, we are unable to take QV orders in the UK for orders outside of Europe. To buy QV for locations outside of Europe please contact your local pharmacy or local Ego Pharmaceuticals office.  Details are available on the following webpage.

https://www.egopharm.com/middle-east/en/customer-support/ego-worldwide.html